Introducing the 2018 Credit Union Digital Experience Report
Extractable took a deep dive into the websites of the largest US Credit Unions to understand the state of digital experience across the industry. Find out what we learned.
WHY A CREDIT UNION DIGITAL EXPERIENCE REPORT?
We know that a strong digital offering drives higher member satisfaction and retention. And today’s CU members expect more from online banking than ever before. “Digital disruption” is happening at every level in the banking industry, and makes smaller financial institutions vulnerable to competitors who are innovating more effectively. So where do your organizations’ digital efforts stand? Are you doing all you can to differentiate yourself from your competition? Are you positioned to innovate within your industry or just trying to keep up?
WHAT AREAS DID WE FOCUS ON IN THE DIGITAL EXPERIENCE REPORT?
- User Experience
- Analytics and SEO
- Key Features and Functionality
- Visual Design and Branding
- Content
- Digital Marketing
We hope this report helps inform your team and leadership and inspires you to expand your own digital strategies.
If you would like a customized presentation by Extractable on the Digital Experience Report and how to stay ahead of the curve, please get in touch:
415.426.3636
INTERACTIVE SCORE RADAR
Check the score of the largest Credit Unions with this interactive radar chart. For more detail of each category see the report.
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[1] Gartner, 2011
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Craig McLaughlin is the Co-Founder and CEO of Extractable a San Francisco based agency excelling at digital solutions for financial services clients. Over the last two decades, he and his team are proud to have driven success for large-scale FIs, community banks, credit unions and fintech start-ups. Extractable is on a mission to positively impact the field of finance.